Privacy notice.

Who we are

MONOSYN LTD is a company registered in England and Wales, company number 17396730, registered office 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

We are the data controller for the information described here, registered with the Information Commissioner’s Office under reference ZC225272. For anything about your data, email hello@monosyn.com.

The personal information we collect

Your name and email address. If you book a call: your time zone, your company or website, the revenue band you select, and whatever you write in answer to the question about what is holding your growth back.

We never ask for special category data. Two of those are free-text boxes, so if you volunteer something sensitive we hold it only as long as we need it to answer you, and you can ask us to remove it at any time.

How we get it, and why we have it

You give it to us directly, when you get in touch, book a call, or work with us as a client.

We use it to reply to you, prepare for the conversation, and run the business. If you have opted in, we also send you the occasional email about our work.

Under UK GDPR the lawful bases we rely on are:

• Contract, or steps taken at your request before one, for the emails that confirm, remind about, or follow up a call you booked.
• Consent for marketing emails and for advertising cookies. You can withdraw either at any time and it costs you one click.
• Legitimate interests for keeping a record of who we have spoken to and what about, so we can pick up a conversation months later without asking you to repeat yourself, and for measuring whether our advertising works. We have weighed this against your interests and it does not override them.
• Legal obligations for tax and company records.

We do not book you onto a marketing list because you booked a call. Contacts created from a booking are created unsubscribed.

Who else handles it

We do not sell your information and we do not share it with anyone for their own marketing. We use a small number of suppliers to run the business: scheduling, email delivery, our contact records, hosting and site analytics, and advertising measurement if you accept cookies. Each acts on our instructions under a written contract. Ask us and we will tell you who they are.

Sending information outside the UK

These suppliers are based in the United States, so your information is transferred there. We rely on the UK extension to the EU–US Data Privacy Framework where a supplier is certified under it, and on the UK International Data Transfer Addendum to the EU Standard Contractual Clauses where it is not. You can ask us which applies to a given supplier and we will tell you.

How we store it

Securely, and only for as long as we need it.

We keep enquiries for up to two years from our last contact, and client records for six years after the work ends. Then we delete them.

Do you have to give it to us

No. Nothing on this site asks for information you are obliged to give. If you book a call we need a name and an email address to confirm it, and if you do not give them we cannot hold the slot. Everything else on the booking form is optional and leaving it blank changes nothing about the call.

No automated decision-making. Nothing here is decided about you by a machine. No profiling, no scoring, no automated rejections. A person reads everything.

When we are working for you

Everything above is about you as a visitor or an enquirer, where we are the data controller. During an engagement we also handle personal data about your people: payroll, job costing, and what people say in interview. For that data you are the controller and we act as your processor, on your instructions only. The terms that govern it sit in the engagement terms we share with, and sign with, every client, and they meet Article 28(3) of the UK GDPR.

Your rights

You have the right to ask us for a copy of your information, to correct it, to erase it, to restrict or object to how we use it, and to have it transferred. You can stop marketing emails at any time.

There is no charge, and we have one month to respond. Email hello@monosyn.com.

How to complain

Tell us first at hello@monosyn.com and we will try to put it right. You can also complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline 0303 123 1113
ico.org.uk

Cookies

Covered separately in our cookie policy.